Bluetowne Blog

A big THANK YOU!

A big THANK YOU to our clients who took the time to respond to Bluetowne’s 2017 Kick Off Survey! Honest feedback is priceless in helping us to continually hone our delivery to ensure remarkable customer service and value that exceeds our client’s expectations.

Bluetowne pledged to give to the NICU at MUSC for every survey returned, and we were able donate a high tech momaRoo infant swing today – an item in high demand used to soothe the infants being cared for in the NICU.  Supporting MUSC is a cause near and dear to our team, and we sincerely thank our clients for their part in helping to make this donation happen.

musc-nicu-donation

Eric Hartley & Liz Mitchum of Bluetowne, along with NICU graduate Henry Mitchum, deliver donation to NICU at MUSC.

 

 

Read More

Zinus, Inc. Partners with Bluetowne to Design, Configure and Deploy Wireless Infrastructure for New 460K sq. ft. US Distribution Center

zinus-logo-for-web-testimonials“One of the reasons I chose Bluetowne is because they spent a lot of time on site understanding our infrastructure prior to winning the project. I wanted to partner with a company that actually cares about what they do—and with Bluetowne it was clear that they’re not just about selling services and moving on. I greatly value our ongoing relationship and the high level of responsiveness, and cannot tell you how much peace it gives me knowing Bluetowne will handle anything that comes along.” – Jerrin James, Head of Logistics and Supply Chain Operations, Zinus, Inc.

THE CLIENT

As the pioneers in comfort innovation, Zinus’ patented compressed and rolled mattresses were one of the first on the market, over 20 years ago. They have shipped millions of mattresses and beds through their major distributors that include Amazon, Wayfair, Target, Sam’s Club and Wal-Mart. With production in their own factory in Xiamen, China, corporate offices are located in Seoul, Korea with the US corporate office and distribution center in Northern California. Rapidly expanding and in need of an additional US distribution center, Zinus locked in 460K sq. ft. of warehouse and office space in Summerville, SC.

THE CHALLENGE

Zinus had a timeframe of two weeks to design, configure and deploy a wireless infrastructure across the 460K sq. ft. of high-volume warehouse and office space, and needed a partner that could execute swiftly and accurately.  It was imperative that the wireless infrastructure could immediately support full operations on the specified go live date without any hiccups.

THE SOLUTION

Bluetowne meticulously conducted a wireless survey of the entire warehouse over multiple site visits, and delivered a design using best-in-class technologies that would support Zinus’ critical performance requirements.  As part of the solution Bluetowne configured and installed 47 Cisco Meraki ruggedized dual-band wireless access points, strategically placed for optimum performance and coverage both inside the facility and extending outside the loading dock area to cover the freight containers.  5 Cisco Meraki PoE network switches were installed to power the wireless access points, provide L3 routing for multiple networks, cloud managed visibility and control down to the port level, and data collection and monitoring of the end-points connected to each switch. The solution also required 5,800 ft. of copper and fiber optic cabling that was run throughout the warehouse.  Bluetowne provides Zinus with ongoing infrastructure managed services to support the solution and ensure optimal performance though proactive monitoring, maintenance and remediation.

THE RESULT

Zinus has a solid, high functioning wireless infrastructure that supports the high demands of its daily operations, including the continuous connectivity of 100 handheld scanners throughout the facility campus.  With Bluetowne’s infrastructure managed service offering, Zinus enjoys peace of mind knowing any issues will be taken care of before they impact operations. The solution achieved such desirable results, Zinus is planning to partner with Bluetowne to deploy a similiar wireless infrastructure in its Northern California distribution center.

Download PDF version here.

Read More

Bluetowne Launches White Label Help Desk Offering

Through a partnership with Bluetowne your company is able to immediately expand your portfolio to include an end-user Help Desk support offering under your brand. Bluetowne delivers unparalleled service and support to your customers, and you realize the resulting recurring monthly revenue.

branded-white-label-support_no-wordsMT. PLEASANT, S.C. – January 17, 2016 – Bluetowne, a leading provider of innovative information technology solutions and infrastructure managed services, today announced the launch of its White Label Help Desk offering. Through a partnership with Bluetowne, companies such as MSP’s and consulting firms are able to immediately expand their portfolio to include an end-user Help Desk support offering. The Help Desk offering is powered by Bluetowne’s service delivery team and backed by its highly successful track record in delivering unparalleled help desk support and customer service. The partnering companies enjoy an expanded services portfolio and Help Desk offering under their brand, along with the resulting recurring monthly revenue. There is zero investment or ramp-up time to take the offering to market.

Read More

Bluetowne Achieves Cisco Select Certified Partner and Small and Midsize Business Specialization

Cisco Select Certified

MT. PLEASANT, S.C. – January 9, 2017 – Bluetowne, a leading provider of innovative information technology solutions and infrastructure managed services, today announced it has met all the requirements to renew its Cisco Select Certified Partner designation and its Small and Midsize Business Specialization—designations that reflect Bluetowne’s business expertise to successfully design and deploy Cisco solutions to small and medium-sized business customers.

To earn Select Certification, Bluetowne fulfilled the training and exam requirements of the SMB Specialization, demonstrating that the company has invested in achieving the sales and technical skills needed to deliver integrated network solutions tailored for the SMB market. Bluetowne also met the personnel, training, and post-sales support requirements set forth by Cisco.

Read More

By the Numbers: Microsoft Patch Tuesday

windows8patchtuesdayThe final patch Tuesday of 2016 has arrived. Yesterday, Microsoft released their monthly set of security bulletins designed to address security vulnerabilities within their products. This month’s release contains 12 bulletins addressing 48 vulnerabilities. Six bulletins are rated critical and address vulnerabilities in Internet Explorer, Edge, Microsoft Graphics Components, Microsoft Uniscribe, and Adobe Flash Player. The remaining seven bulletins are rated important and address vulnerabilities in various Windows components including kernel, crypto driver, and installer.

Not sure if you’re protected? Bluetowne can help! 843.352.0130 or info@bluetowne.com.

Bulletins Rated Critical

Microsoft bulletins MS16-144 through MS16-148 and MS16-154 are rated as critical in this month’s release.

Read More

Phishing Scams: Don’t Take the Bait

aug05-history-phishing-scamsWe have received a couple of forwarded e-mails from clients over the past several days asking if a particular e-mail they received was legitimate and if it was safe to click on the contained links.  The answer in all cases was NO, that these were bogus e-mails with links pointing to malware or spyware.

Phishing attacks are more rampant then ever before, so we wanted to take this opportunity to share a few of our top tips for spotting phishing e-mails:

1) TIP 1: LOOK BUT DON’T CLICK
Hover your mouse over any links embedded in the body of the email. If the link
address displayed is different than the link in the e-mail, don’t click on it.  For example:

2) TIP 2: ANALYZE FORMATTING AND LOOK FOR SPELLING MISTAKES
Phishing e-mails are often overly simple with poor formatting and
spelling errors.  Brands are pretty serious about email, and legitimate
messages usually do not have major spelling mistakes or poor grammar.

3) DON’T TRUST THE DISPLAY NAME
A favorite phishing tactic among cybercriminals is to spoof the display name of an
email, because most user inboxes only present the display name.  Check the
“From” email address in the header – if looks suspicious, don’t open the email.

4) BEWARE OF URGENT OR THREATENING LANGUAGE IN SUBJECT LINE
Invoking a sense of urgency or fear is a common phishing tactic. Beware of subject
lines that claim your “account has been suspended”, “payment has been declined”
or your account had an “unauthorized login attempt.”

Phishers are extremely good at what they do. Just because an email has convincing brand logos, language, and came from a seemingly valid email address, does not mean that it’s legitimate. Be skeptical when it comes to your email messages – if it looks even remotely suspicious, don’t open it. Always trust your gut!

If you’re concerned you’re not fully protected with the proper anti-virus software, Bluetowne can help. 843.352.0130 or info@bluetowne.com

Read More

IDC Reports Nimble Storage Achieving Rapid Success in All Flash Array (AFA) Market

Basic RGBInternational Data Corporation (IDC) recently released a vendor profile on Nimble Storage providing their opinion of Nimble’s flash-optimized all flash arrays and hybrid flash arrays.

As you consider what solutions to enable in the future, this unbiased third party analysis provides a helpful summary of the evolving All Flash Array (AFA) Market as well as Nimble’s technology, business value, customers, and go-to-market strategies.

READ THE REPORT.

Why is Adaptive Flash Better?

Flash-only solutions only address one piece of the data center, which leaves you managing multiple silos of storage infrastructure. With Adaptive Flash, you can satisfy your data center requirements with a single platform.

  • Get all-flash performance AND capacity efficiency
  • Consolidate ‘hybrid’ and flash-only workloads on one platform
  • Use 100% of your flash to accelerate applications
  • Proactively maintain storage health and manage growth with Nimble’s InfoSightTM


Take it for a Spin!

As the only Nimble Storage partner in South Carolina, Bluetowne can help you realize the benefits of this game-changing technology.  We invite you to experience the performance of the Nimble Adaptive Flash platform in your own environment with a FREE side-by-side Proof of Concept.  We will perform the implementation in your existing virtualization environment also at no chargeWe’re confident you’ll discover that Adaptive Flash delivers performance and capacity efficiency that flash-only solutions can’t match.

Contact us to get started!

Read More

Bluetowne Celebrates New Location with Ribbon Cutting

ribbon-cuttingMOUNT PLEASANT, S.C. – (October 27, 2016)Bluetowne, a leading provider of innovative information technology solutions, celebrated its recent relocation to 10 Resolute Lane, Suite 200 here with a ribbon-cutting ceremony today. Mount Pleasant Mayor Pro Tempore Gary Santos, along with Councilman Will Haynie, staff and representatives from the Mount Pleasant Business Association and Charleston Metro Chamber of Commerce, were in attendance.

The new office space means new amenities for employees, an easily accessible central location for clients, and an atmosphere on point with the company’s brand and culture.  “We were fortunate to find the perfect space so close to our former office, and we really enjoy the business climate in Mount Pleasant,” said Eric Hartley, President, Bluetowne. “We also wanted to limit the impact that relocation could have on our clients and our internal team.”

“I don’t think we could have landed in a better spot,” Hartley said. “Our new location will help enhance our operational efficiencies and enable us to continue to grow and evolve to keep pace with our client’s needs, allowing us to provide exceptional value and superior service along the way.”

“We are delighted to see Bluetowne continue to put down roots in Mount Pleasant,” said Mount Pleasant Mayor Linda Page. “Their continued investment in the Town is testament to the success of our focus on supporting existing businesses.”

“I couldn’t be happier to welcome Bluetowne to their new home in I’On,” said Mayor Pro Tempore Gary Santos. “We hope to see them continue to flourish and provide quality services and jobs in our community.”

About Bluetowne:
Bluetowne’s mission is to provide expert, customized end-to-end IT solutions through remarkable customer service. From the mouse to the datacenter, we serve as trusted advisors to clients of all types and sizes and across all verticals locally (including Mt. Pleasant, SC, Charleston, SC, and Summerville, SC) and regionally to advance customer achievement through efficient and cost effective execution. Visit www.bluetowne.com or call 843.352.0130 for more information.

Read More

Pokemon Go and Bluetowne Adding Years to People’s Lives

pokemon_go_logoA Microsoft study concluded that Official study by Microsoft and Stanford researchers: is adding a huge number of steps to people’s lives compared to before they started playing the game.  The researchers estimate that Pokemon Go has added 144 billion steps to U.S. physical activity. That’s 143 roundtrips to the moon.

That’s funny, because a Bluetowne study concluded that its Managed Services offering is giving clients a huge amount of their time back compared to before they partnered with us.  Researchers estimate that due to immediate phone and chat response times and the ability to remote control in to remediate issues, clients are getting 1,397,482 seconds of their time back every month.  That’s enough time to pick up a new hobby.  (Like playing Pokemon Go.)

Official study by Microsoft and Stanford researchers: https://goo.gl/X7folb

Read More