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Bluetowne Celebrates New Location with Ribbon Cutting

ribbon-cuttingMOUNT PLEASANT, S.C. – (October 27, 2016)Bluetowne, a leading provider of innovative information technology solutions, celebrated its recent relocation to 10 Resolute Lane, Suite 200 here with a ribbon-cutting ceremony today. Mount Pleasant Mayor Pro Tempore Gary Santos, along with Councilman Will Haynie, staff and representatives from the Mount Pleasant Business Association and Charleston Metro Chamber of Commerce, were in attendance.

The new office space means new amenities for employees, an easily accessible central location for clients, and an atmosphere on point with the company’s brand and culture.  “We were fortunate to find the perfect space so close to our former office, and we really enjoy the business climate in Mount Pleasant,” said Eric Hartley, President, Bluetowne. “We also wanted to limit the impact that relocation could have on our clients and our internal team.”

“I don’t think we could have landed in a better spot,” Hartley said. “Our new location will help enhance our operational efficiencies and enable us to continue to grow and evolve to keep pace with our client’s needs, allowing us to provide exceptional value and superior service along the way.”

“We are delighted to see Bluetowne continue to put down roots in Mount Pleasant,” said Mount Pleasant Mayor Linda Page. “Their continued investment in the Town is testament to the success of our focus on supporting existing businesses.”

“I couldn’t be happier to welcome Bluetowne to their new home in I’On,” said Mayor Pro Tempore Gary Santos. “We hope to see them continue to flourish and provide quality services and jobs in our community.”

About Bluetowne:
Bluetowne’s mission is to provide expert, customized end-to-end IT solutions through remarkable customer service. From the mouse to the datacenter, we serve as trusted advisors to clients of all types and sizes and across all verticals locally (including Mt. Pleasant, SC, Charleston, SC, and Summerville, SC) and regionally to advance customer achievement through efficient and cost effective execution. Visit www.bluetowne.com or call 843.352.0130 for more information.

Pokemon Go and Bluetowne Adding Years to People’s Lives

pokemon_go_logoA Microsoft study concluded that Official study by Microsoft and Stanford researchers: is adding a huge number of steps to people’s lives compared to before they started playing the game.  The researchers estimate that Pokemon Go has added 144 billion steps to U.S. physical activity. That’s 143 roundtrips to the moon.

That’s funny, because a Bluetowne study concluded that its Managed Services offering is giving clients a huge amount of their time back compared to before they partnered with us.  Researchers estimate that due to immediate phone and chat response times and the ability to remote control in to remediate issues, clients are getting 1,397,482 seconds of their time back every month.  That’s enough time to pick up a new hobby.  (Like playing Pokemon Go.)

Official study by Microsoft and Stanford researchers: https://goo.gl/X7folb

Hurricane Matthew: Disaster Preparedness Advisory

matthewWe are keeping a close eye on Hurricane Matthew. While the storm is still a few days away from approaching the East Coast, the National Weather Service has predicted the possible areas of impact to include the coastal and midlands regions of South Carolina.

Now is the time to take responsibility to enable your business to continue to operate through whatever storm it is forced to weather.  Our mission is to support you to ensure that your organization can to continue to deliver your products or services at acceptable predefined levels following a disruptive incident, and ensure optimized, speedy recovery and restoration of your data and applications.

To prepare your business, the following critical activities need to take place as part of a comprehensive disaster preparedness plan:

  • Review and validate your disaster recovery plan
  • Review and validate your business continuity plan
  • Verify backups are running and test restores
  • Verify your team is prepared for work stoppage  and resumption tasks
  • Validate your IT infrastructure is sound, up-to-date and stable

All too often, we find that companies overrate their level of readiness. When an emergency or disruption hits – chaos and confusion ensue, rather than quick response and recovery.  Resolve to be resilient by carving some time out ahead of the storm to focus on your preparedness efforts.

We will continue to monitor this storm very closely, and are here to help you prepare.  Let us know how we can assist by giving us a call at 843.352.0130, shoot us an e-mail.

The Bluetowne Team

Bluetowne Launches New Content-Rich and Streamlined Website

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MT. PLEASANT, S.C. – September 23, 2016 – Bluetowne, a leading provider of innovative information technology solutions, today announced the launch of the Company’s New Website. The new content-rich website was designed for a better user experience and features a cleaner, more modern design, as well as enhanced content and streamlined navigation. A strong emphasis was placed on making information regarding Bluetowne’s range of solutions and services more easily accessible and digestible for its current and prospective clients, so they can make well-informed decisions about their technology investments.

The new website better reflects the Bluetowne brand and “The Bluetowne Difference”—a customer-centric approach that sets the company apart in a competitive marketplace. With the addition of client testimonials and case studies, the site highlights Bluetowne’s highly successful track record in delivering cutting-edge technology solutions and support to a broad range of companies and industries. There is also a strong emphasis on the company’s culture and philosophy, offering a glimpse into the driving forces behind Bluetowne’s daily focus.

“We’re thrilled to finally unveil our new site, which is a much better reflection of our brand, culture and the range of solutions and services that we offer. Whether it’s an end-user’s first encounter with Bluetowne or a current client seeking support, our goal was to make the information more accessible and the overall experience more streamlined and enjoyable,” said Liz Mitchum, Marketing & Business Development Manager, Bluetowne.

With most consumers engaging a brand online before actually making contact, Bluetowne’s new site ensures its digital impact is informative, compelling, and user-friendly with the new website’s modern design, enhanced content, streamlined navigation, and mobile device compatibility.

About Bluetowne:
Bluetowne’s mission is to provide expert, customized end-to-end IT solutions through remarkable customer service. From the mouse to the datacenter, we serve as trusted advisors to clients of all types and sizes and across all verticals locally (including Mt. Pleasant, SC, Charleston, SC, and Summerville, SC) and regionally to advance customer achievement through efficient and cost effective execution. Visit www.bluetowne.com or call 843.352.0130 for more information.

Transform your business by turning your daily IT needs over to Bluetowne.

bluecareYou’re buried. You’ve got looming deadlines, projects to manage and new ones to roll out. What you need are some extra hands to make sure your end-users get what they need, when they need it.

Let your internal team focus on more strategic projects by outsourcing your Help Desk needs to Bluetowne, and rest easy knowing you’re covered with our BlueCare managed platform services offering. From the moment your call is answered, you’ll know you’ve got the right person on the line and that you’re our top priority. Our support team is responsive, professional, and superior – and our goal is to keep your users up, running, and satisfied. And, you won’t find more competitive pricing anywhere – which translates to money in the bank. We offer personalized monthly service desk plans, and on-demand optional services are also available including disaster recovery, service and email hosting, and security monitoring and remediation.  Read More

Bluetowne Achieves VMware Academic Specialization

VMware-Academic-LogoMT. PLEASANT, S.C. – September 1, 2016 – Bluetowne, a leading provider of innovative information technology solutions, today announced it has renewed its VMware Academic Specialization—an acknowledgement given to VMware partners who show exceptional understanding of the academic market and VMware academic programs.  With the VMware Academic Specialization, Bluetowne also has access to unique Academic SKUs, competitive pricing, and market information. VMware’s Academic Specialization further enables Bluetowne to provide increased alignment with the VMware Academic sales teams, and ultimately provide a higher level of satisfaction to Academic customers.Read More

Bluetowne Attains Microsoft’s Silver Midmarket Solution Provider and Silver Small and Midmarket Cloud Solutions Competencies

Microsoft_Partner_Network_LogoMT. PLEASANT, S.C. – August 8, 2016 – Bluetowne, a leading provider of innovative information technology solutions, recently achieved the Microsoft Silver Small and Midmarket Cloud Solution competency, and renewed its Microsoft Silver Midmarket Solution Provider competency, demonstrating its ability to meet the ever-evolving needs of today’s dynamic business environment and its continued strong commitment to Microsoft products and solutions.

The Silver Midmarket Solution Provider competency differentiates Bluetowne by demonstrating expertise in building critical infrastructure solutions based on Microsoft desktop, business-management, and server technologies that can expand on midmarket customers’ current system foundations. It establishes the company as a leader by offering customers the most current technology and solutions, and by focusing on what midmarket business need most.Read More

Live Oak Consultants Partners with Bluetowne to Achieve Worry-Free IT That Meets the Mission Critical Demands of Its End-Users

image“Bluetowne is there when we need them, without the overhead associated with having a dedicated IT person on my staff. They are intimately familiar with our environment and resolve any issues that arise quickly. Bluetowne provides a critical support function that enables me to focus on what we do best – provide high-value, quality engineering services.” – Richard L. Owens, PE, Managing Principal, Live Oak Consultants

THE CLIENT

Live Oak Consultants (LOC) is a full service civil, structural, mechanical, plumbing and electrical engineering firm providing quality, custom solutions to meet their client’s needs using the latest technologies. LOC is designed to be responsive to projects of all sizes, and boasts an impressive client list that includes names like Boeing, SC Ports Authority, Gulfstream Aerospace, Trident Technical College, MUSC, Robert Bosch, Clemson University, The College of Charleston, BP Cooper River, Lowcountry Orphan Relief, Metanoia, Water Mission, WestRock, Ingevity, Nucor, and Patriots Point Development Authority.

THE CHALLENGE

LOC was growing from a small firm, and reached the point where they could not effectively manage their own IT, and needed outside help and expertise. Due to the nature of LOC’s work, they demand an always available, secure environment with large file storage and high performance computing requirements for massive customer projects. Remote workers must also be able to operate effectively utilizing the firm’s CAD software and large file storage at a high performance level. LOC needed a partner who could not only lead their IT strategy to support the company’s fast growth and technology requirements, but also manage the daily operations and end-user requests so they could focus on providing responsive, high end service to clients.

THE SOLUTION

Bluetowne’s advanced service desk, monitoring and proactive maintenance solution was implemented to create a cohesive and high performance environment to meet the demands of LOC’s mission critical end-user requirements. With an infrastructure powered by Cisco, Meraki and Dell, LOC’s operating platform was tuned and optimized to provide higher throughput network capacity and visibility into network bottlenecks and congestion. Bluetowne implemented an end-user compute standardization and hardware validation based on repeatable custom computer images, providing seamless functionality with LOC’s multi-layer CAD and design applications. Finally, layered security was deployed across the environment to provide central logging of application and hardware activity. Bluetowne’s managed platform services support application was rolled out to provide end-users the ability to live chat with a remote technician, create support tickets efficiently and provide on-the-fly self help by running local system maintenance and tuning commands.

THE RESULT

Bluetowne’s BlueCare managed platform service provided LOC with a hands-off solution that addressed their high performance IT operating requirements and provided standardization in a responsive, repeatable and economical deliverable. End-users now operate at a higher productivity level with greater confidence in system up-time. All infrastructure and end-user computing systems are regularly monitored and tuned in accordance with industry best-practices and Bluetowne field-experienced engineering validation. As a result of Bluetowne’s ongoing service delivery, LOC is able to scale effectively, achieve operational efficiency, and proceed with confidence in achieving success with their demanding daily workload. LOC’s IT infrastructure is stable, effective and provides the firm competitive confidence in their marketplace.

Download PDF version here.

Young Clement Rivers Partners with Bluetowne to Virtualize Physical Servers and Applications to Increase Control and Operational Efficiency

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“Bluetowne got what we needed without trying to oversell us “stuff.” They spent a lot of time on site understanding the dynamics of our firm and our users’ needs, and designed the perfect solution to help us achieve our goals.” – Cy Nordoff, IT Director, Young Clement Rivers

THE CLIENT

Young Clement Rivers (YCR) is a law firm headquartered in downtown Charleston, SC that is recognized locally, nationally, and internationally as a leading force in complex litigation and transactional work. YCR’s seasoned attorneys practice in nineteen different legal areas, representing clients in almost every aspect of civil law from Admiralty to Workers’ Compensation.

THE CHALLENGE

While YCR had enjoyed years of operational success with their expanding local datacenter, management and implementation of new servers in an all-physical environment was placing a strain on the organization from an IT management perspective. Declining operational efficiencies were being noticed by upper level management in all areas, and YCR needed an effective way to fully manage the local datacenter stack while maintaining control over server and application growth.

THE SOLUTION

YCR partnered with Bluetowne to migrate all physical servers to a new VMware virtualized cluster. YCR requested the use of Dell hardware for both storage and compute in the new environment, and Bluetowne provided a flexible solution design utilizing YCR’s preferred hardware manufacturer at the time. The solution included Dell ESXi hosts, Dell EqualLogic iSCSI SAN and Dell Force10 iSCSI switch stack all under the control and oversight of VMware vCenter. The solution also included the creation and implementation of new Citrix application and Microsoft Exchange clusters for increased user demand. Bluetowne provided in-progress project and subject matter training and guidance for YCR, providing a smooth transition to YCR staff oversight and management of the new local datacenter.

THE RESULT

Today, YCR can effectively control and manage all hosts, 20+ virtual servers and storage environments, utilizing a single pane of glass. Increased operational efficiencies within the YCR IT department have enabled the team to expand their own knowledge of the virtualization stack, providing greater influence on the direction of the firm’s IT budgeting and growth decisions. YCR’s user-base can now securely access all of the firms’ applications from any device, anywhere, utilizing the Citrix remote access platform. YCR’s best-in-class infrastructure enables them to better serve their clients, provides state of the art security for sensitive client data, and positions the firm for future growth.

Download PDF version here.

Cipher Pharmaceuticals Partners with Bluetowne to Upgrade and Migrate Infrastructure to New U.S. Headquarters with Zero Operational Downtime

Cipher“A lot of people may claim they can do a job, and there are a lot of ways to get a job done.  But at the end of the day there are only a handful of people out there who really know what they’re doing and will do it the right way—and that’s Bluetowne.” – Art Waite, Director of Operations, Cipher Pharmaceuticals

“Our team was extremely impressed with Bluetowne’s level of planning and execution.  Our office move went flawlessly.” – Mark Spina, Senior VP of Finance and Treasury, Cipher Pharmaceuticals

THE CLIENT

Cipher Pharmaceuticals is a growing specialty company with a focus on dermatology. Their goal is to develop and acquire best-in-class skin care solutions for unmet medical needs. Cipher has everything it takes – strong financials, a robust and growing product portfolio, and savvy executive leadership with proven commercial execution capabilities.

THE CHALLENGE

Prior to engaging Bluetowne, the original company operating under the name Innocutis was acquired by Cipher, a public company, and experienced extremely fast-paced growth both in the U.S. and Canada. They were faced with the need to replace an aging computing and networking infrastructure to keep up with the growth demand. Cipher was also establishing a new U.S. headquarters, and had the requirement of zero operational downtime during the IT infrastructure replacement and migration to the new location.

THE SOLUTION

Bluetowne was indispensible in assisting with the new office planning and infrastructure build-out, working hand in hand with Cipher’s leadership team to provide support and clear direction. To facilitate growth and performance demand, the existing infrastructure was brought up to modern day “best practice” standards utilizing the latest technologies. To handle the high volume data demand of Cipher’s user base, Cisco Catalyst switches and Cisco Meraki wireless networking gear was deployed throughout the new U.S. headquarters. These technologies provided traffic segmentation, data governance and compliance oversight. Additionally, the server infrastructure was upgraded with a VMware physical-to-virtual migration of all servers.

THE RESULT

Cipher experienced no operational downtime during the transition, achieving a critical goal of the project. Cipher also achieved operational efficiency across all user functional groups while ensuring data control and integrity. The networking architecture provided seamless control of corporate-owned, BYOD, and guest devices independently. The VMware virtualized environment ensured effective utilization of hardware resources, flexible migration of workloads with Cipher’s existing cloud environment, and expanded options for disaster recovery and data availability. Cipher is well positioned for future growth as the company continues to scale.

Download PDF version here.

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