CO-MANAGED IT SERVICES — CAROLINAS
Your IT Team Is Good. We Make Them Great.
Bluetowne’s Co-Managed IT program partners directly with your internal IT staff. We fill gaps in coverage, capacity, and expertise without replacing the team you’ve built. 24/7 monitoring, overflow help desk, and project support, all under one flat monthly rate.
✓ No obligation · ✓ 30-minute review · ✓ Local SC team
What Co-Managed IT Includes
- – 24/7 Network and Endpoint Monitoring
- – Strategic Business Consulting for Artificial Intelligence/AI tools and resources
- – Level 1 and Level 2 Help Desk Overflow Support with average 90 sec response time
- – Support team accessible via, live chat, and email.
- – Security Patching and Vulnerability Management
- – Project-Based IT Assistance and Capacity Backup
- – vCIO Strategic Planning and Roadmapping
- – Backup Monitoring and Disaster Recovery Testing
120+Carolinas Businesses Supported
24/7Monitoring
90 secAverage Response Time
Flat-RatePredictable Monthly Pricing
LocalCharleston, SC Headquarters
Sound Familiar? Here Is How We Fix It.
"Our IT person is great, but they're stretched way too thin."
One IT person handling help desk tickets, projects, vendor calls, and security, all at once. Things fall through the cracks, projects stall, and your best people spend time on tier-1 tickets.
-> We absorb tier-1 and tier-2 overflow so your internal team focuses on strategic work, not reactive tickets.
"We have zero IT coverage nights, weekends, and holidays."
Your business does not stop at 5pm. Neither do ransomware attacks, server failures, or client emergencies. One sick day from your IT person and you’re completely exposed.
-> Bluetowne provides 24/7 monitoring and after-hours response so there is always someone watching, even when your team is off the clock.
"We need help desk support, but we don't want to hand over control."
Full outsourcing is not for everyone. You’ve invested in an internal team and they know your environment. You don’t need a vendor who takes over, you just need a backup.
-> Our co-managed model works alongside your team, not instead of them. You keep ownership — we extend your reach.
"IT can't keep up with how fast we're growing."
Adding headcount to IT is expensive and slow. But new locations, new employees, and new security requirements don’t wait for a hiring cycle to complete.
-> Bluetowne scales with you. Add coverage, projects, and capacity as your business grows — no new hires required.
Why Carolinas Businesses Choose Bluetowne
Zero Disruption
We integrate with your existing team and systems without disrupting operations. No downtime, no go-live stress.
Flat-Rate Predictable Pricing
One monthly rate covers your co-managed scope. No surprise invoices when the workload spikes. Our pricing remains predictable.
Local Carolinas Team
Our engineers are based in Mount Pleasant and across the Carolinas. When escalation means on-site, we come to you.
Proactive, Not Reactive
We monitor and fix issues before they reach your team’s ticket queue. Your internal staff spends their day on priorities.
“My team was stretched thin. Every new project meant something else slipped. Bluetowne didn’t replace anyone; they gave my people room to breathe and focus on what actually moves us forward. It feels less like a vendor and more like part of our own team.”
Eric Dawson
Operations Director, Professional Services Firm, SC
99.95%Uptime Across Client Environments
90 secAverage Incident Response Time
120+Carolinas Businesses Supported
Let's Talk About Your IT Team
Book a free consultation and we will map out exactly where Bluetowne can extend your internal team — covering the gaps without disrupting what already works.
Bluetowne
736 Coleman Blvd, Suite 220
Mount Pleasant, SC 29464
843-418-9183