WHY MANAGED IT SUPPORT?

Because life and work move fast, and you have enough on your plate.  Free yourself to focus on more strategic business initiatives, while Bluetowne handles your daily IT operations. 

We know every business’s technology needs are different and that having the right IT support in place is mission-critical. Bluetowne provides customized solutions to fit your business and budget. Your employees will be supported and IT systems monitored, where any potential issues are resolved before they can present a problem. Our Managed IT Support offering eliminates the need to have dedicated resources in-house, and positions your company to benefit from Bluetowne’s wealth of experience and intimate knowledge of your environment.

End-User Support

Make sure your end-users get what they need, when they need it. Providing around-the-clock help desk support for end-users is a potentially unrealistic endeavor, yet keeping employees up and running is absolutely critical to driving your business forward. Bluetowne provides responsive, seamless and high quality support to your end-users so your business can:

  • Operate more efficiently and effectively
  • Enhance End-User productivity and satisfaction
  • Reduce operating costs
  • Refocus on promoting growth and profit

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Taco Boy Partners with Bluetowne For Advanced Network Design and Ongoing Managed Services

 

“It is critically important to us to have a go to partner that answers when we pick up the phone to call them about a problem. Every time we contact Bluetowne – at any time of day or on the weekends – they respond. Bluetowne also takes a proactive approach to our relationship, making recommendations to constantly help our business progress. We place a lot of stock in that kind of value engineering, and know that we don’t just have a provider, but a partner for the long haul.” –  Director of Operations | Owner, Taco Boy

THE CLIENT

Taco Boy is a local, authentic Taqueria/Cantina serving tacos with innovative fillings, frozen cocktails and other delicious menu items in a funky, vibrant setting. Taco Boy currently has two locations, with one on the upper peninsula in downtown Charleston, SC and the other on Folly Beach. A third location is currently in the works and slated to open soon in Summerville, SC.

THE CHALLENGE

Taco Boy is a fast-paced environment that serves a heavy volume of patrons at each of its locations, and downtime due to technology hiccups or waiting for an IT issue to be resolved is not an option, as it translates to frustration and lost revenue. Taco Boy knew they needed a partner with a reputation not only for innovative solutions that drive better business outcomes, but for remarkable customer service and lightening fast response times. Taco Boy also needed a solution to store, manage and back-up their critical data, and the ability to access this information from any location. Read More

Lucey Law Firm Partners with Bluetowne to Modernize Infrastructure and Receive Ongoing Managed Services to Support Its End-Users

 

” After partnering with Bluetowne our productivity has greatly increased and we’re receiving better, more responsive support. It’s easier and more efficient to securely access critical information both in the office and while working remotely—whether from home in the evenings or from a courtroom in another city.” – Attorney, Lucey Law Firm

 

THE CLIENT

Lucey Law Firm was founded in 1991 and is located across from Shem Creek in Mount Pleasant, SC. The firm focuses on Plaintiffs’ lawsuits in Defective Construction, Contract and Financial Disputes, Special Torts and other trial work such as insurance claims, condemnations and legal malpractice. Lucey Law is proud to have achieved the largest construction verdicts and actual recoveries in the State of South Carolina for its clients. Additionally, the firm has successfully handled and/or tried to a verdict numerous other complex cases, yielding substantial recoveries to their clients.

THE CHALLENGE

Lucey Law’s current infrastructure had been pieced together over the years, and lack of a strategic design and best-in-class technologies was greatly affecting end-user productivity, flexibility and ease of management. The firm was also working with another local provider that was lacking in their response time and effectiveness in fixing the root cause of issues, which proved frustrating and time consuming. Lucey Law knew they needed a new partner who could provide strategic direction for their IT initiatives, modernize and streamline their infrastructure, and then support it with a high level of responsiveness and expertise. Read More

Bluetowne Launches White Label Help Desk Offering

Through a partnership with Bluetowne your company is able to immediately expand your portfolio to include an end-user Help Desk support offering under your brand. Bluetowne delivers unparalleled service and support to your customers, and you realize the resulting recurring monthly revenue.

branded-white-label-support_no-wordsMT. PLEASANT, S.C. – January 17, 2016 – Bluetowne, a leading provider of innovative information technology solutions and infrastructure managed services, today announced the launch of its White Label Help Desk offering. Through a partnership with Bluetowne, companies such as MSP’s and consulting firms are able to immediately expand their portfolio to include an end-user Help Desk support offering. The Help Desk offering is powered by Bluetowne’s service delivery team and backed by its highly successful track record in delivering unparalleled help desk support and customer service. The partnering companies enjoy an expanded services portfolio and Help Desk offering under their brand, along with the resulting recurring monthly revenue. There is zero investment or ramp-up time to take the offering to market. Read More

Transform your business by turning your daily IT needs over to Bluetowne.

bluecareYou’re buried. You’ve got looming deadlines, projects to manage and new ones to roll out. What you need are some extra hands to make sure your end-users get what they need, when they need it.

Let your internal team focus on more strategic projects by outsourcing your Help Desk needs to Bluetowne, and rest easy knowing you’re covered with our BlueCare managed platform services offering. From the moment your call is answered, you’ll know you’ve got the right person on the line and that you’re our top priority. Our support team is responsive, professional, and superior – and our goal is to keep your users up, running, and satisfied. And, you won’t find more competitive pricing anywhere – which translates to money in the bank. We offer personalized monthly service desk plans, and on-demand optional services are also available including disaster recovery, service and email hosting, and security monitoring and remediation.  Read More

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