BlueCare Managed IT Services

Transform your business by turning your daily IT needs over to Bluetowne. We know every business’s technology needs are different and that having the right IT support in place is mission-critical. Bluetowne provides customized solutions for businesses in Charleston, Mount Pleasant, Summerville and beyond to fit your business and budget. Your employees will be supported and IT systems monitored, where any potential issues are resolved before they can present a problem. And while we offer the most competitive pricing in the industry, we don’t just "take your mess for less"—we help fix the situation, optimize your IT infrastructure, and keep everything running smoothly. Our offerings are also flexible, whether you’re looking for a trusted partner to fill the role of an in-house IT department or you need supplemental support for your existing team—we can help.

BlueCare Help Desk

You’re buried. You’ve got looming deadlines, projects to manage and new ones to roll out. What you need are some extra hands.  Make sure your end-users get what they need, when they need it. Providing around-the-clock help desk support for end-users is a potentially unrealistic endeavor, yet keeping employees up and running is absolutely critical to driving your business forward. Bluetowne provides responsive, seamless and high quality support to your end-users via our BlueCare Help Desk offering so your business can:

• Operate more efficiently and effectively.
• Enhance end-user productivity and satisfaction.
• Reduce operating costs.
• Refocus on promoting growth and profit.

We are all about transparency and trust, which is why we also spell out exactly what is included in our flat rate BlueCare per user monthly cost (and, you won’t find more competitive pricing anywhere.) Unlike other providers, Bluetowne will never nickel and dime you for “extras” like changes, software updates, software installs, software uninstalls and user swaps. That’s all covered. Our ultimate goal is to make your life easier by not only handling your daily IT needs so you can free yourself to focus on growing your business, but by doing it with your bottom line in mind.

With BlueCare, receive proactive management and support for:

  • Unlimited Support, Troubleshooting, & Standard Configuration
  • Remote and On-Site Service for PC/Mac, Server & Network Devices
  • Standardized Application Installation & Configuration
  • User Account Creation & Changes Including E-Mail & Computer Setup


We also offer on-demand optional services including disaster recovery, email hosting, and security monitoring and remediation.

Infrastructure Management

Bluetowne delivers enterprise-class services at easy to consume rates that won’t break the bank.  With extensive expertise in core infrastructure areas, Bluetowne can monitor, manage, support, and maintain your IT infrastructure regardless of location – on-premise, cloud, or data center colocation.

Our expertise and partnerships extend across the core IT infrastructure stack and include:

Compute: Virtualization cluster host, small business virtualized host, stand-alone branch server (Cisco, Dell EMC, Lenovo)

Storage: iSCSI, Fiber channel, block/blob, container, software-defined, NAS (Nimble Storage, EMC, Synology)

Network: Core and edge switch, multi-site connectivity, secure SSL or IPSec remote access (Cisco, HP, Meraki)

Security: Intrusion detection/prevention, gateway threat protection, end-point protection, encrypted end-point storage and email, application inspection, and URL control (Cisco, Qualys)

Cloud: Server and application hosting, email hosting, file storage, team collaboration, backups, disaster recovery, migration, email security (Microsoft Azure, AWS, VMware)

Data Governance and Retention: Retention control, end-user and physical access control, change management, policy and documentation, end-user control (EMC, Mimecast, Microsoft Azure)

• Continuity and Recovery: Disaster preparedness design, operational procedure design, recovery planning and execution, operational resiliency planning (Zerto, Veeam, Microsoft Azure, Acronis)

Bluetowne has flawlessly executed a large variety of projects related to core IT infrastructure.  If you have an IT infrastructure project or an on-ongoing monitoring, maintenance or support need, let us customize an engagement for you and your team!

Maintenance & Monitoring

As part of our BlueCare Managed IT Services offering, our proactive monitoring and management services provide 24/7 observations of key items on your network. Data is collected around the clock, and we know when things happen on your network before you do. Our service team will manage the correction and remediation of problems and performance items proactively and effectively. Don’t let your system get lazy and develop problems that are costly and time consuming to fix. Instead, monitor health in a proactive way to ensure your system stays fighting fit.

24 x 7 Data Collection

Bluetowne’s monitoring system collects standard, critical and customized data points across you network from hard disk to switch port – and across all operating system management points – just to name a few.  Our monitoring solution will bring in data, categorize it, measure it, trigger alerts or clear alarms, and report on it.  We love data.  We even collect data on our data collection and monitoring system.  The more you know, the more you learn.

What We Monitor

We monitor and collect data on a multitude of systems and platforms.  We typically monitor and collect data on each physical item within the devices, down to the traffic traversing a specific switch port. Below is a sample list of a typical data collection and monitoring library:

• Networking Equipment
• Compute and Storage
• Operating Systems
• End-User Devices
• Security At All Layers
• Application Commands and Calls
• Database Traffic and Queries
• Overall System Health
• Internet and WAN
• Environmental

Automated Alerts

Accurate and timely alerting in the IT world can be as much about proper configuration as it is an art form.  Bluetowne precisely configures alert triggers and reports on them in a timely manner.  We can tame annoying alerts in a busy environment to the quiet hum of a finely tuned cabinet full of data center gear.  Sometimes alerts can become highly distracting and other times alerts are missed or overlooked and disasters start bubbling over.  Let our team provision our monitoring and alerting systems or assist you with customizing and fine tuning your existing monitoring and alerting systems.

Your IT, handled. Your bottom line, respected.

Tired of getting nickel and dimed?  It’s simple, really. A better relationship starts with transparency and trust.  Our goal is not only to free you from your IT worries, but to do it with your bottom line in mind.  Finally, a partner that’s on your side.

LET’S TALK

WE FULLY SUPPORT YOU.

We offer our BlueCare Managed IT Services clients multiple options when it comes to requesting game changing support from Bluetowne and managing open tickets. Once a request is submitted via your preferred channel, our rockstar engineers will see your issue through to resolution. (Seriously, it’s that easy!)

LIVE CHAT

BlueCare includes the installation of our Bluetowne Remote Service Desk application. What that means for you is any time you run into a problem, you can open a ticket using the handy icon on your computer to receive immediate support.

E-MAIL

For lower priority support requests that do not require an immediate response, simply send an e-mail to our dedicated BlueCare support e-mail address to open a ticket.

TICKETING SYSTEM

We offer a full service, web-based ticketing system for your end-users that gives you access to create, view, and edit support tickets.

PHONE

You can also choose to call our dedicated BlueCare support line to receive immediate support from one of our technicians. 

REMOTE ACCESS

We can jump into a support session instantly using our remote access tool to establish a secure, remote connection to your device. We can see your screen and take control to easily identify, diagnose and solve issues much faster than having to send a technician on site.

WE’RE ALL ABOUT FLEXIBLE, CUSTOM SOLUTIONS.

We offer support services as needed, whether you’re looking for a trusted partner to fill the role of an in-house IT department or you need supplemental support for your existing team. Don’t see exactly what you’re looking for here or have questions?

LET US KNOW HOW WE CAN HELP